FAQ2026-07-07T16:01:45+02:00
A magnifying glass focuses on a blue towel with "softcarwash" written on it, near a car headlight.

FAQ

Frequently asked questions – answered quickly

Here you will find answers to the most important questions regarding our services, locations, loyalty cards, and offers.

How fast is the wash, really?2021-02-01T14:23:48+01:00

Our express wash is completed in just 4.5 minutes—guaranteed.

What benefits does the Loyalty card offer?2025-04-30T09:42:52+02:00

Save on every wash, instant discount when topping up, convenient reloading and exclusive promotions – plus: with registration, your balance remains secure in case of loss or theft.

How does the fleet contract work?2025-04-30T09:43:05+02:00

We will create a tailored offer for you – simply request it.

Which wash programmes are particularly gentle on the paintwork?2025-05-28T09:06:10+02:00

Particularly gentle on the paintwork: our Power Foam treatment. It is available in the self-service wash bays and cleans without brushes. Ideal for freshly painted vehicles or sensitive surfaces.

How does billing work?2025-05-30T04:48:51+02:00

This depends on your card: With the Loyalty card, you top up credit in advance and benefit from discounts on all wash programs as well as exclusive promotions. The fleet card is billed on account. At the end of the month, you will receive a clear statement via email with an overview of all washes.

How many cards can be ordered?2025-05-30T04:49:06+02:00

We recommend one card per vehicle.

How much does the fleet card cost?2025-05-30T04:49:21+02:00

The fleet card is free of charge.

How do I top up my Loyalty card?2025-05-30T07:14:25+02:00

Simply at the payment terminal or with a car wash attendant at any of our locations.

Are there minimum top-up amounts?2025-05-30T07:14:40+02:00

Yes, the minimum top-up amount is €50.00.

What happens if I lose my card?2025-05-30T07:14:59+02:00

Contact our support – we will block the old card and issue you a new one. Requirement: You must have registered beforehand so we can identify you.

Are there any bonus promotions when recharging?2025-05-30T07:15:15+02:00

Yes – depending on the current promotion, you will receive bonus credit for certain recharge amounts.

How does the power foam option work?2025-05-30T10:14:46+02:00

A fine foam coating gently envelops your vehicle and removes even stubborn dirt without mechanical stress.

Can I use the Loyalty card at all locations?2025-05-30T10:15:03+02:00

Yes, your Soft Car Wash Loyalty card is valid at all locations.

What are the benefits of the fleet card?2025-05-30T10:15:40+02:00

Volume discounts, simple monthly billing, and centralized management of your fleet.

What is power foam and why is it better for my car?2025-05-31T05:59:53+02:00

Power foam forms a protective layer on the paintwork and gently dissolves dirt without mechanical stress.

How high can my vehicle be for the self-wash bays?2025-05-31T06:00:08+02:00

You can easily wash vehicles up to 3.1 m in height.

Which payment options are available on-site?2025-05-31T06:00:43+02:00

Loyalty card, Apple Pay, Google Pay, credit card, cash, DKV

Can I also pay with cash?2025-05-31T06:01:03+02:00

Yes, you can also pay with cash. Our modern terminals also support contactless payments for maximum convenience.

What technology is used?2025-05-31T07:16:29+02:00

State-of-the-art soft wash textile technology, high-pressure pre-wash, and osmosis rinse.

Are power foam and underbody washes available?2025-05-31T07:16:43+02:00

Underbody washes are included depending on the selected wash program. Power foam is exclusively available in our self-service wash bays – not at the car wash line.

Can I pay with the loyalty card?2025-05-31T07:16:58+02:00

Yes, at all Soft Car Wash locations.

Are vehicles with roof racks or special equipment allowed?2025-05-31T07:17:14+02:00

No, these must be removed before entering.

Are there vacuum cleaners at every location?2025-05-31T08:39:53+02:00

Yes, at all Soft Car Wash locations.

Are mat cleaners available everywhere?2025-05-31T08:40:29+02:00

We have floor mat cleaners in Grenzach, Lörrach, and Rheinfelden.

What payment methods are available?2025-05-31T08:41:12+02:00

Loyalty card, Apple Pay, Google Pay, credit card, cash, DKV

What should I do in the event of a claim?2025-11-13T10:41:21+01:00

The completed damage report must be picked up at the car wash and filled out with an employee. The completed damage report, along with the vehicle registration document and clear photos, must be sent to service@softcarwash.com. The submission of the damage claim is always the responsibility of the vehicle owner.

Can I wash my electric car in the car wash?2026-06-02T05:13:49+02:00

Electric cars can be cleaned in our car wash without any problems. As functions such as the parking brake or car wash mode vary depending on the manufacturer and model, we kindly ask you to follow your vehicle manufacturer’s instructions.

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